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Privacy & Legal Policies

This document records the terms, conditions, scope, extent and understanding between Monsta Tax Refunds Limited and our clients in respect of the engagement of Monsta Tax Refunds Limited to carry out the preparation and filing of Taxation Returns.

In the following text the terms “we” or “our” refer to Monsta Tax Refunds Limited and the terms “you” or “your” refer to the client.

Our Undertakings:
  • To carry out the services requested in a competent, timely and professional manner.
  • To maintain client confidentiality at all times.
  • To comply with the professional standards as issued by the Inland Revenue Department as they apply to services provided.
In particular in respect of the services provided to prepare Taxation Returns, we will:
  • Compile your Taxation Returns, from the information provided by you and the Inland Revenue Department, in accordance with the standards issued by the Inland Revenue Department.
  • Check on your behalf all assessments and statements issued by the Inland Revenue Department and attend to any resulting matters.
Your Undertakings:
  • To complete the online form, and provide additional information if required.
  • To provide us with accurate and complete information required for the compilation of your Taxation Returns.
  • To ensure our disclaimer is attached if distributing your Taxation Returns to third parties.
  • To accept that any failure to supply us with all relevant records and information or adequate answers to our questions or queries in a timely manner may cause errors or omissions which subsequently may result in you becoming liable for tax arrear payments, interest or penalties.


While we will exercise the utmost care in the compilation of your Taxation Returns, we accept no responsibility in respect of the outcome.  Our standard disclaimer will be attached to the Taxation Returns recording that these have been prepared on a compilation basis, that we have not carried out an audit or review assignment on them and that neither we nor any of our employees accept any responsibility for the accuracy of the information from which they have been prepared.  Also that the statements have been prepared for your information only and that we do not accept any responsibility to third parties on any grounds whatsoever.  Our compilation services will not result in the expression of an audit or review opinion or provide any other form of assurance on the Taxation Returns. We disclaim all responsibility for the accuracy of client information in respect of internal control weaknesses, errors, illegal acts, or other irregularities, including without limitation, fraud or non compliance with laws or regulations.
Inland Revenue

From time to time the IRD will undertake a review of the returns that have been filed and it should be appreciated that our fee does not allow for that eventuality.  Where this requires input from us this will result in an additional billing.

It will be desirable to add you and any related taxpayers to our Agency List with the Inland Revenue Department, so as to be able to access information and get an extension of time to file your taxation returns and to pay any Terminal Tax.  Completing the online form gives us written authority to act as your Tax Agent for all tax types.
Limitation of Liability

Our maximum liability to you or any other person in connection with the work carried out for you is limited to three times the amount of fees charged to you.

All advice should be obtained in writing, including letter, memo, facsimile or email format.  No responsibility is accepted for any verbal representations or advice.

Confidentiality Agreement

Confidentiality is of the utmost importance.  In order to carry out our work on your behalf, it may be necessary to disclose information to Inland Revenue Department or ACC.  Other than the parties mentioned above, we will not disclose any of your information to anyone without your express permission.

General – Fees

No fee is payable until your refund is released by the Inland Revenue Department.

Completing the online form gives us permission to check your past 5 years of tax return information, process any refunds that have not yet been completed, and deduct our fee from your tax refund before depositing the balance of your refund into your nominated bank account.

If for whatever reason, our fee is not deducted from your refund prior to the refund being deposited into your bank account, and invoice will be issued and is payable within seven days.

If you have a question or dispute regarding the fee, please contact us immediately to ensure that any errors can be corrected and misunderstandings do not occur.

Information Monsta Tax Refunds collects

We receive information when you interact with and use our website.  We use server logs and different Web analytic tools to help us record this information (including ‘cookies’, ‘pixel tags’ and other anonymous identifiers). These tools may gather information such as what browser and operating system you use, the URL of the site from which you came and the site to which you are going when you leave our website, search terms, your location and what content is viewed when visiting or registering for services on our website.

We also use third party service providers (for example, Google) to help us track the effectiveness of our website, generate visitor traffic and to display targeted advertising. These advertisements may collect anonymous information about your visits to the website on which such advertisements are placed, your interaction with these ads and the products and services offered by us and others through the use of a cookie (such as a Google Analytics or Double Click cookie) pixel tag or other web technologies.  We, Google and other selected marketing organisations may use this anonymous information to inform, optimise and provide targeted advertisements to you.



3/71 Fourteenth Avenue
Tauranga 3112
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